How to refer patients to Akkadian Health

We accept referrals sent to us directly via:

Email:

Fax:

Secure messages:

Argus: akkadian_coreplus@argus.net.au or Healthlink: 'akkadian'

Valid Referrals

Must contain sufficient patient medical history and presenting complaint information.
Must include a specific request for an ADHD assessment where that is intended.
Must be addressed to 'Akkadian Health' or one of our practitioners. For Medicare reasons we cannot accept referrals made out to other clinicians or service providers.

Incomplete or incorrectly addressed referrals will be rejected and patients will not be offered the option to book an appointment (we will let you and/or the patient know if this is the case). Reasons for referral rejections are listed below.

For Psychology services, a valid referral letter must be accompanied by a Mental Health Treatment/Care Plan to access the Better Access iniative for Medicare rebates.

We do not prescribe medication (unless the patient resides in SA)

If patients are diagnosed with ADHD, our comprehensive treatment plan guides the referring GP to prescribe and manage any recommended medication. It is your responsibility to enact the treatment plan (which includes initiating the recommended medication) and provide the necessary follow-up care. Refer to our FAQ : "What if I need medication?" for more information.

For patients located in South Australia, Akkadian Health has established the Akkadian Health Care Centre (SA) staffed by expert clinicians who will prescribe, initiate and monitor 'stimulant' medication for the treatment of ADHD under the guidance of Akkadian Health psychiatrists for patients diagnosed by Akkadian Health. The Care Centre operates on Franklin Street in the Adelaide CBD for convenient teleface-to-face consultations. Please contact the Akkadian Health Care Centre (SA) via email on care_sa@akkadianhealth.com OR on 1800 290 880 (option #5).

We do not accept referrals from residents of WA or NSW for ADHD Assessments

Every state in Australia has different health department regulations regarding the prescription of Schedule 8 medication used to treat ADHD. WA and NSW currently do not allow referring GPs to initiate medication. If you are referring a patient from WA or NSW and they choose to proceed with an ADHD Assessment from Akkadian Health, please ask the patient to contact us first and be aware that they will need to find a local state-based psychiatrist to initiate medication treatment if they are diagnosed with ADHD.

PLEASE NOTE THAT WE DO NOT FACILITATE OR PROVIDE A CRISIS SERVICE.

If patients seeking Akkadian Health services have attempted to harm themselves or others or are experiencing such thoughts with the intent to carry them out, crisis assessment and support teams are available 24 hours a day across Australia. In South Australia dial 13 14 65 for the Mental Health Triage Service. For other Australian states, visit healthdirect/crisis-management for crisis advice and service contact details. Alternatively, call Lifeline on 13 11 14 for support.

For life-threatening emergencies we recommend dialing 000 immediately or supporting your patient to attend their nearest hospital emergency department (ED) or mental health crisis centre.

Our 'private' telehealth services are not appropriate for acute mental health conditions as imposed and unavoidable wait times may apply.

Why refer to Akkadian Health?

High-quality end-to-end care for your patients.

Referrals to Akkadian Health services offer comprehensive assessment and management plans (psychiatric assessments under MBS:291) and support for Mental Health Treatment Plans under the Better Access initiative (psychology).

Convenient

Telehealth allows us to provide mental health services that are convenient and accessible to everyone.

Flexible Payment Options

Whilst we are not a bulk-bill clinic, our fees are highly competitive and we endeavour to minimise the out-of-pocket expenses for all patients. We now have flexible payment plans to ensure that all patients can access the services they need without the upfront expense.

Optimised

We offer industry best wait-times and quick turn-arounds on assessment reports and management plans.

Easy

We quickly process referrals and offer patients an online booking and payment system.

Rejected Referrals

There are several reasons why we might reject* a referral...

*In some cases, referrals may be updated and re-submitted for approval and processing e.g. where 'incomplete information' is resolved.
Reason	Description
Incomplete Information	Incorrectly addressed or incomplete referrals will be rejected and patients will not be offered the option to book an appointment until these matters are addressed.
High Risk	We cannot take over care of patients with recent ED admissions or suicidal ideation. 'Private' services are not appropriate for acute mental health conditions as wait times apply.
Unsupported Service	Requests for services that we do not currently support (e.g. Autism assessments, Eating disorder concerns, full neuropsych reports, ongoing 'treatment' by a psychiatrist).
Resident of WA or NSW	Requests for ADHD Assessments from residents of WA or NSW. Due to local state regulations in relation to the subsequent treatment / prescription of medication, we cannot provide adequate follow-up care for patients in WA or NSW diagnosed with ADHD. Please raise any concerns with your local Office of the Chief Psychiatrist or state health department.
Patient Age	Our psychiatrists will only see pateints over the age of 16 years. Our psychologists offer support for patients from the age of 12.

Please review our new FAQ for more detailed information.

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